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Information & Referral

Information & Referral is the practice of bringing people and services together.  It provides resources to assist in the coordination of available programs and services provided by community, social, health, and government organizations.  It helps residents of all ages make informed choices regarding their long term care needs. Those served include individuals with physical, mental health and developmental disabilities, their families, caregivers, friends, neighbors and professionals. Services include referrals for home care, caregiver supports, care coordination, case management, respite care, transportation, home-delivered meals, information on health insurance and more.

  • Anyone can get help with information about resources by telephone, online, or in-person.

  • We can help link you to long term services and supports regardless of diagnosis, age or payor source.

  • We coordinate with other agencies to guide you through eligibility processes.

  • We provide seamless linkages for any necessary assessment you may need.

  • We help with application and enrollment in public assistance benefits.

NY Connects

​NY Connects is a point of entry into the long term services and support system for older adults and people of all ages with disabilities. Long-term services and supports (LTSS) are defined as the services and supports used by individuals of all ages with functional limitations and chronic illnesses who need assistance to perform routine daily activities such as bathing, dressing, preparing meals, and administering medications. NY Connects can help you find care and support, remain independent, understand care options, get answers about Medicare along with apply for Medicaid and other benefits. NY Connects programs are locally based where anyone, individuals, concerned family members or friends, veterans, or helping professionals - can go for help in finding the information, services, and supports that they need (regardless of age and payer source).

Long term services and supports can be provided in the home or in other community-based or residential settings to help someone stay healthy and independent. There are many long term services and supports options that may be available in your community, including:

  • Personal care services: preparing meals, housekeeping, bathing, transportation, home safety and accessibility & household finances.

  • Education and Counseling: Independent living skills, supported employment, adult education, building occupational skills.

  • Behavioral health/developmental supports and services: ID/DD supports and services, mental health services, substance use disorder services

  • Health and Wellness: Abuse prevention and protection, managing chronic conditions, building community relationships

  • Insurance Information

  • Options Counseling

NY Connects has trained Information and Assistance Specialists who will discuss the full range of options that are available and help you make informed decisions about the services and supports that will meet your needs.
NY Connects @ SILO

Call (631) 730-3737

Information and Assistance NY Connects Long Island SILO We can help link you to Long Term supports and services to help you remain independent in the community! Call 631-730-3737. Individuals, families, caregivers or professionals, we can help. NY Connects
Image of NY Connects Team: Maria, Angelica, Erick, Alberta, Amy, Tina, Marilyn Tucci with her guide dog, Hedwig, Kirsten, Ecaterina and Codi
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